Returns and Exchanges


Returns

Miss Babbler only accepts returns of new, complete products that have no signs of damage or use within a maximum period of 15 days after receipt of the order. 

To proceed with the return you should contact our customer support team via email for a registration to be made.

We do not accept returns of the following items: Custom pieces and lingerie.

If we receive returned items that do not meet the above conditions, the customer will not be entitled to any refund and  we will propose the return to be sent together with the next order. If the customer refuses this option and wishes to get the item back,  a new pick-up of the items on our premises will have to be scheduled and the customer is to bear the costs.


In order to exercise your right to return goods, please contact our Customer Service via email with the order number and the description or reference of the product you wish to return. Once confirmation of the return request has been given by our team, you are to send the article to our facilities within a maximum of 15 business days. 


Put the product in its original packaging without being used (in perfect condition) and send to:

Miss Babbler

Rua São João Bosco, nº 297

4100-531 Porto


Cancellation of orders

You can only cancel an order if it is in a pending status, which means it has not yet been packaged and has not left our warehouse. Contact the customer support service for cancellation.

If you cancel a paid order, the refund will be made within 15 days.


Product exchanges

 The exchanges of products are accepted, in any case these requests are subject to the prior confirmation of stock. To exchange an item you must contact our Customer Support team.


Methods and repayment deadlines

Miss Babbler will strive to reimburse the customer quickly, however, the maximum period for reimbursement is 30 days from the date of arrival of the returned item to our warehouse.

In the case of cancelled orders (paid orders that have not been sent), the maximum period for reimbursement is 15 days.

The refund will be made as follows:

•If payment has been made by credit card, the refund will be credited to the card itself and can be verified in the next bank statement.                   

•In case of payment via Paypal, the refund is credited to your Paypal account and will be immediately available.

•If you have paid for your order by ATM Payment Reference Number, contact the customer support team with your bank account details (BIN and SWIFT) and the refund will be transferred to that account.

 

Return shipping costs

We reimburse the shipping costs for orders whose return is the responsibility of Miss Babbler (example: Damaged or Defective Items).

When the return of the order is of the customer's responsibility, the order shipping and return costs will be borne by the customer.