Terms and Conditions

GENERAL CONDITIONS

Access to and use of this site as, well as the products and services available, are subject to various conditions.

By using this site, you agree to the terms of use of the site, which may occasionally be updated. We recommend you visit this page regularly to be aware of any changes that may have been made to the Terms and Conditions of Use.

Access to this site is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We are not liable if, for any reason, this website is unavailable for a certain period of time. We may occasionally restrict access to certain areas of this site.

Miss Babbler is not liable for damages or losses that may arise from the use of any information contained in this site.

 
PRIVACY POLICY

At Miss Babbler we have an important responsibility and commitment regarding the security of our website and the protection of the data of our customers and visitors.

Our privacy policy is presented below. Any changes to this policy will be presented here in this statement.


What information do we collect?

We collect your name, phone number, mailing address, email address, and age to be used in marketing campaigns, prizes, and newsletters. Furthermore, when you place an order on our site, we also collect information about the delivery address and payment details.

We may also collect other information about your experience on our site that may contribute to the improvement of our service.

 

For what purposes are collected data used?

Your data allows our employees to process your orders, notify you of important changes to the site's features, carry out surveys, and for statistical purposes.

We may also regularly send you (by email or post) information about products and services, campaigns, promotions, and special offers. If you do not wish to be contacted for these purposes, you can cancel this feature in the following ways:

• Unsubscribing from the newsletter in your personal account.

• The newsletters you receive in your email have a link to unsubscribe.

Miss Babbler is committed to protecting your data and it will never be made available to third parties.

It is possible that your data, such as your address and postcode, be disclosed during the process of your order for the purpose of fraud prevention and detection.

 

Updating your data

If you wish to verify the data you have submitted to Miss Babbler, you can do so by email or through our customer service. Proof of identity will be required before the information is disclosed. This proof may be your registration email and password on our website.

This information should be kept safe, as any action or request made through your account is your responsibility.

 

We recommend that you do not save your password on the browser, as someone else with access to your computer can see it and use your personal information.

 

SHIPMENTS AND DELIVERIES

Shipment Costs

For Continental Portugal and the rest of the world we use fixed transport rates.

Registered mail service

The transportation fee is free according to the current temporary campaign.

  

Delivery time

Your order will be shipped as soon as all items are available.

When all items are in stock, orders are shipped the same day or next day depending on the time and method of payment chosen. Otherwise, they will be shipped within the maximum period stated in the articles out of stock.

Orders are processed on the business days of the Portuguese national calendar. Orders processed until 15:30 GMT are usually dispatched on the same day. When processed after this time, they are shipped the next business day.

 

After the order is shipped, to order to arrive at your door, it is usually necessary to:

 

Continental Portugal: 1-3 business days

Madeira: up to 5 business days

Azores: 7-11 business days

European Community countries: up to 7 working days

Countries outside the European Community: up to 15 working days

Brazil: 10-22 business days

Delivery times can be extended in periods of great flow of objects, as is the case of holiday periods and Christmas.

Situations of retention of orders at customs for inspection may delay delivery.

 

 
International Customers

Miss Babbler is governed by the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of articles that are not authorized to be marketed at the place of delivery. In these cases:

If the shipment is made via Portuguese Post Office and automatically returns, for reasons of non-authorization of the goods in the country of destination, upon receipt of the order returned in our store, we refund the value of the products deducted from any Portuguese customs fees Applied in the form of a discount voucher.

For reasons of customs action, in some destinations of exception is only posed the possibility of opting or not for the return. It is automatically carried out and the cost borne by our client.

Although infrequent, in specific cases, the customer may have to go to the nearest post office to pick up the order.

 

Tracking

Once we have shipped your order, you will receive by email the tracking number that will allow you to track the delivery status.
 

 

Safe

All shipments are covered by insurance against loss.

In the event that your order is lost, Miss Babbler refunds the entire order or makes a second shipment at no additional cost.

 

The order can only be considered as lost after confirmation by the transport company.

 

 

Payment Methods

Credit card, Paypal

 

ORDER STATUS

• Once your order has been shipped, you will receive a code in your email so that you can track it on the website of CTT.

If you have any difficulty locating your order, please contact the customer support team.

•If CTT is unable to deliver the order, a notice will be left in the mailbox for the order to be picked up at the indicated CTT post office, thus you will have a period of 5 business days to pick up the item.

•When an order is returned to Miss Babbler due to the customer's responsibility and the latter intends to have it sent back, or a new one sent, the payment of new shipping costs is necessary. 

The shipping cost must be paid by bank transfer and proof of payment sent to our customer support team or via email along with the returned order number and the name of the first account holder from which the bank transfer was made.

The data required to carry out the transfer are as follows:

Bank: Crédito Agrícola

Account holder: Styliano & Soares, Lda

 

IBAN: PT50 0045 9032 4028 7874 739 17

BIC/SWIFT:  CCCMPTPL

 

 

RETURNS AND EXCHANGES

Returns

Miss Babbler only accepts returns of new, complete products that have no signs of damage or use within a maximum period of 15 days after receipt of the order. 

To proceed with the return you should contact our customer support team via email for a registration to be made.

We do not accept returns of the following items: Custom pieces and lingerie.

If we receive returned items that do not meet the above conditions, the customer will not be entitled to any refund and  we will propose the return to be sent together with the next order. If the customer refuses this option and wishes to get the item back,  a new pick-up of the items on our premises will have to be scheduled and the customer is to bear the costs.

 

In order to exercise your right to return goods, please contact our Customer Service via email with the order number and the description or reference of the product you wish to return. Once confirmation of the return request has been given by our team, you are to send the article to our facilities within a maximum of 15 business days. 


Put the product in its original packaging without being used (in perfect condition) and send to:

Miss Babbler

Rua São João Bosco, nº 297

4100-531 Porto

 

Cancellation of orders

You can only cancel an order if it is in a pending status, which means it has not yet been packaged and has not left our warehouse. Contact the customer support service for cancellation.

If you cancel a paid order, the refund will be made within 15 days.

 

Product exchanges

The exchanges of products are accepted, in any case these requests are subject to the prior confirmation of stock. To exchange an item you must contact our Customer Support team.

 

Methods and repayment deadlines

Miss Babbler will strive to reimburse the customer quickly, however, the maximum period for reimbursement is 30 days from the date of arrival of the returned item to our warehouse.

In the case of cancelled orders (paid orders that have not been sent), the maximum period for reimbursement is 15 days.


PRODUCT INFORMATION

We take all reasonable precautions to ensure that all product details, descriptions, and prices displayed on the site are correct. However, we reserve the right to refuse orders in which the product information has been incorrectly published, including prices and promotions.

Miss Babbler may change prices without prior notice. All prices include VAT (where applicable) at the legal rate in force.

The refusal of orders may also be the result of other reasons such as:

•  Out of stock products.

• Order Payment Authorization Declined.

• Fraudulent orders.

If there is any problem with your order, you will be immediately contacted by us.

We do everything in our power to keep your order and payment details secure. However, we are not liable for any loss you may suffer if a third party obtains unauthorized access to any data you provided when accessing or ordering from our site.


ALTERNATIVE DISPUTE RESOLUTION

In the event of a dispute, the consumer may use the following arbitration centre:

CENTRE FOR INFORMATION, MEDIATION AND ARBITRATION OF CONSUMPTION

Applicable to contracts concluded in the Metropolitan Area of Porto, counties of: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.

Rua Damião de Góis, 31 -Loja 6 -4050 -225 Porto

Tel: 225 508 349 I 225 029 791

Fax: 225 026 109

E-mail: cicap@cicap.pt Web: www.cicap.pt


QUALITY ASSURANCE

All products made out of precious metals are legally certified by INCM - Oporto Assay Office.

The application of assay office marks is only mandatory for silver pieces that weigh more than 2 grams and gold pieces that weigh over 0,5 grams.

You can check the table with legal punches here:

When in doubt all consumers are able to check the veracity of each hallmark at INCM.

Gold and Silver daily quotes available here.